Thank you for shopping at marstoy.net. We value your satisfaction and want to ensure you have a clear understanding of our return and refund policy. Please take a moment to read the following guidelines to familiarize yourself with the process.

1.Eligibility for Returns:

1.1. We accept returns only for items purchased directly from marstoy.

1.2. To be eligible for a return, you must provide proof of purchase, such as an order number or receipt.

1.3. Returns are applicable within 30 days from the date of purchase.

2.Return Process:

2.1. To initiate a return, please contact our customer support team at support@marstoy.net. Provide the necessary information, including your order number, reason for the return, and any supporting evidence.

2.2. Our customer support team will review your request and provide further instructions.

2.3. If your return request is approved, we will provide you with a return shipping label or shipping information.

Return address: No. 5, Baiyun Avenue North, Baiyun District, Guangzhou, Guangdong Province China

2.4. Carefully package the item(s) you wish to return, including all original tags and packaging, and affix the provided return shipping label.

2.5. Drop off the package at your local post office or schedule a pickup.

2.6. Once we receive the returned item(s) and verify their condition, we will proceed with the refund or exchange process.

3.Return Conditions:

3.1. Items must be returned in their original condition, unused, and with all original tags and packaging intact.

3.2. We reserve the right to refuse a return if the returned item(s) do not meet the conditions mentioned above.

3.3. Returns will not include any shipping or handling charges unless the return is due to a mistake on our part.

3.4. If a discount or coupon was applied to the original purchase, the refund amount will be adjusted accordingly.

3.5. Need to bear the corresponding return handling fee.

4.Refunds:

4.1. If your return is approved, we will process the refund using the original form of payment used for the purchase.

4.2. Refunds will be issued within 7 business days after receiving and inspecting the returned item(s).

4.3. The timeframe for the refund to reflect in your account may vary depending on your bank or credit card provider.

5.Non-Returnable Items:

The following items are non-returnable:

- Gift cards or digital vouchers.

- Downloadable or digital products.

- Items marked as sale or clearance. 

6.Cancellation Policy:

6.1. Orders can only be canceled if they haven't been shipped and the request is made within the first 24 hours after purchase.

7.Modifications to the Return Policy:

7.1. marstoy reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@marstoy.net.